Job Description:

• Provide 2nd and 3rd level end-user technical support on client hardware systems, mobile devices, computer peripherals, telecommunications equipment, and client/ server/ cloud application software.
• System administration for on premise and off-premise business applications.
• Email account administration, i.e., account creation and management and distribution lists in Exchange. User account and computer object creation and management in Active Directory.
• Incident and service request ticket routing and problem identification.
• Configures, installs, and maintains client and server hardware and peripheral components such as monitors, keyboards, printers, and disk drives onsite or remotely.
• Develops and maintains records by documenting procedures used for system processes, configurations, and standards and following the incident, problem, and change management processes.

Job Requirements:

• 2-Year degree in Information Technology, Computer Science, a related field, or equivalent experience and up to four years related work experience required.
• Preferred Certification(s): ITIL Foundations; Microsoft Certified Technology Specialist; Certified ServiceNow Administrator, Microsoft Certified System Administrator (MCSA), CompTIA A+ and/or Network +.
• Experience supporting, implementing and administering networks such as Microsoft Windows 2008+, Active Directory and Group Policies (GPO)
• Experience supporting Windows 7 and above desktops/laptops/tablets
• Demonstrated experience of building Operating system images for multiple hardware platforms
• Strong Systems Center Configuration Manager (SCCM) and WSUS experience
• Demonstrated experience with operating system and application patching / updates
• Experience with Citrix supported environments a plus
• Experience with Android and iPhone smartphones
• Strong knowledge of Active Directory, Group Policies and scripting
• Experience to develop workflows based on incident, change, and problem procedures
• Demonstrated experience with IT Service Management tool responsibilities
• This is a Monday-Friday position working 8 hour days. The position is onsite therefore relocation to the area will be necessary.