Job Description:

Responsibilities:

• Maintain a safe environment and ensures customer satisfaction by enforcing company policies, processes, and procedures.
• Successfully communicate job expectations, monitors job results and coach employees to achieve optimal results.
• Ensure all manufacturer warranty procedures are followed by service department staff.
• Utilize business systems to create and monitor work/repair orders.
• Main point of contact for both customers and sales department while scheduling repairs, creating quotes, and providing status updates.
• Create schedules and staffing requirements, and assign jobs based on priority and technical skill set.
• Monitor department efficiencies, operational budget, and expenses.
• Actively participates in staffing and development of all training plans for all service department staff.

Job Requirements:

Qualifications

• A red seal heavy-duty equipment certificate
• Or direct service management experience within heavy industry
• Experience working with heavy duty equipment
• Strong time management skills
• Demonstrated leadership and management skills
• Superior organizational and customer service skills